Withdrawal & Returns Policy

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you (who is not the carrier) takes possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example by email).

Contact:

Dino Hut
Am Hackelfeld 15
91798 Höttingen
Germany
Email: shop@dinohut.com

You may use the model withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (if applicable), without undue delay and at the latest within 14 days after we receive the returned goods.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.

For orders placed through Cardmarket, refunds may only be issued as Cardmarket account credit, according to the rules of that platform.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods.

Customers are responsible for the cost of return shipping, unless the return is due to:

• an incorrect item sent
• a defective item
• shipping damage

Before returning any item, please contact us at shop@dinohut.com.

We will provide instructions for returning the item. Returns sent without prior contact may experience delays in processing.

Items must be returned in the same condition in which they were received.

For collectible products, the following conditions apply:

Sealed products (booster packs, booster boxes, ETBs, etc.)

• must remain completely sealed
• all original seals and shrink wrap must be intact
• opened products cannot be returned

Once sealed trading card products have been opened, they cannot be resold and therefore returns cannot be accepted.

Graded cards

• must remain inside their original grading slab
• the slab must not be cracked, opened, or tampered with

Single cards

• must remain in the same condition as received
• must not be bent, scratched, or otherwise damaged

Other items (e.g., framed cards or collectibles)

• must be returned undamaged and in their original condition.

Due to the nature of collectible trading card products, returned items may be carefully inspected upon arrival.

If there is evidence that:

• products have been opened
• contents have been swapped
• counterfeit or replacement items have been returned
• seals or packaging have been tampered with

the return may be refused and the item may be returned to the customer.

If your order arrives damaged, please contact us within 72 hours of delivery and provide photos of:

• the product
• the packaging

We will work with you to resolve the issue, which may include a return and refund or other appropriate solution.

All orders are shipped with tracked and insured shipping.

If a delivery appears to be missing, please contact us. If a shipment has not arrived within approximately 14 days, we may open an investigation with the shipping carrier.

Carrier investigations may take up to 30 days to complete.

Once the investigation is completed, we will resolve the matter with a replacement or refund where appropriate.

We do not offer direct exchanges.

If you wish to receive a different item, please return the original item for a refund and place a new order.

(Complete and return this form only if you wish to withdraw from the contract)

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if submitted on paper):
Date: